Help

Help / FAQ

Welcome to our Help / FAQ page! Here, you'll find answers to commonly asked questions about our grocery website. If you don't find the information you're looking for, feel free to reach out to us for assistance.

1. How do I place an order? To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your delivery details and payment information. Once your order is confirmed, you'll receive a confirmation email.

2. What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and Apple Pay. Choose the option that's most convenient for you during checkout.

3. What are your delivery options and costs? We offer several delivery options, including standard delivery, next-day delivery, and same-day delivery for select areas. Delivery costs vary depending on your location and chosen delivery method. You can find detailed information about delivery options and costs during checkout.

4. Can I track my order? Yes, you can track your order using the tracking information provided in your confirmation email. If you encounter any issues with tracking your order, please contact our customer support team for assistance.

5. What if I need to modify or cancel my order? If you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, depending on the status of your order and our fulfillment process.

6. What if I receive damaged or incorrect items? We strive to ensure that every order is delivered accurately and in good condition. If you receive damaged or incorrect items, please contact our customer support team immediately. We'll arrange for a replacement or refund as appropriate.

7. How do I contact customer support? You can contact our customer support team via email at Online@foodbazaar.co.uk or by messaging us on WhatsApp at 07570757099. Our team is available to assist you with any questions or concerns you may have.

8. Do you offer refunds or returns? Yes, we offer refunds or returns for eligible items. Please refer to our Refund Policy for detailed information about our refund and return process. If you have any questions or need assistance with a refund or return, please contact our customer support team.

9. How do I provide feedback or suggestions? We value your feedback and suggestions. If you have any comments, suggestions, or feedback about your shopping experience or our products and services, please don't hesitate to reach out to us. You can contact us via email or WhatsApp, and our team will be happy to assist you.

10. Is my personal information secure? Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. For more information, please refer to our Privacy Policy.

11. Can I recommend products? Yes, please email your recommendations to online@foodbazaar.co.uk. We'll endeavor to source and list them on our website.

If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help!